PrintMastery creates custom signs, personalized prints and decorative wall art. Please review the policy below before placing your order.
Custom and Personalized Products
Custom and personalized products are not eligible for change-of-mind returns or exchanges. This includes products made with your logo, business name, text, photograph, artwork, custom dimensions or other personalized design details.
Personalized wall art, including prints made from a customer’s photograph or custom artwork, follows this custom-product policy and is not included in the seven-day return option for non-personalized wall art.
Damaged, Defective or Incorrectly Produced Items
If your item arrives broken or damaged, has a manufacturing defect, or materially differs from the final mockup or digital proof you approved, contact us at info@printmastery.ca. Include your order number, a description of the issue and clear photographs of the product. For shipping damage, please also photograph and keep the packaging so we can review the issue.
Once the issue is verified, we will arrange a replacement of the affected item. Contact us before sending an item back; we will confirm whether a return is needed and provide the return or replacement instructions, including shipping arrangements. Do not ship broken glass without receiving safe handling instructions from us.
Seven-Day Returns for Non-Personalized Wall Art
Wall art purchased in an existing, non-personalized design is eligible for a return request within 7 calendar days after delivery. This option does not apply to wall art personalized with your photograph, artwork, wording or other custom design details.
To request a return, email info@printmastery.ca with your order number within that seven-day period. We will confirm the return instructions and applicable shipping arrangements before you send it back. After the return is received and inspected, we will confirm the refund outcome by email. An approved refund will be made to the original payment method.
Reviewing Your Proof
For orders that include a digital proof, carefully check the wording, spelling, layout, orientation, dimensions and design details before approval. If the finished product materially differs from the approved proof, please report the difference so we can review it and arrange the appropriate replacement.
Your Consumer Rights
This policy does not exclude or limit any rights or remedies that cannot be excluded under applicable consumer protection law. Where the law requires a refund or another remedy, those requirements apply.
Contact PrintMastery
Email: info@printmastery.ca
28 Gemini Crescent, Richmond Hill, ON L4S 2K6, Canada.